Customer Privacy Policy

Our privacy policy covers the collection, use and disclosure of personal information that may be collected by Airforce whenever you interact with Airforce, such as when you visit our website, when you purchase Airforce products and services, or when you call our sales or support associates.
Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information.
Your privacy is a priority at Airforce, and we go to great lengths to protect it.

Why we collect personal information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers and events that you might like to hear about.

What information we collect and how we may use it
There are a number of situations in which your personal information may help us give you better products.
When you interact with Airforce, we may collect personal information relevant to the situation, such as your name, postal address, phone number, email address and contact preferences; your information about the Airforce products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue. We also collect information for market research purposes - such as your occupation - to gain a better understanding of our customers and thus provide a more valuable service.
This helps us determine how best to provide useful information to customers and to understand which parts of our websites, products and Internet services are of most interest to them. We may use personal information to provide products that you have requested as well as for auditing, research and analysis to improve Airforce products.

When we disclose your information
Airforce takes your privacy very seriously. Airforce does not sell or rent your contact information to other marketers. There are also times when it may be advantageous for Airforce to make certain personal information about you available to companies that Airforce has a strategic relationship with or that perform work for Airforce to provide products and services to you on our behalf.
These companies may help us process information, extend credit, fulfil customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Airforce policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers and content on the Airforce website. At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information
Airforce takes precautions - including administrative, technical and physical measures - to safeguard your personal information against loss, theft and misuse, as well as unauthorised access, disclosure, alteration and destruction.

Integrity of your personal information
Airforce has safeguards in place to keep your personal information accurate, complete, and up-to-date for the purposes for which it is used.
Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up-to-date and you can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the email address below.

We do not knowingly collect personal information from children under 13 for marketing purposes. If a child under 13 submits personal information to Airforce and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible.

Cookies and other technologies
As is standard practice on many corporate websites, Airforce website uses cookies and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customise your experience and provide greater convenience each time you interact with us. If, however, you prefer not to enable cookies, please note that certain features of the Airforce Spa website will not be available once cookies are disabled.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data.
We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users movements around the site and to gather demographic information about our user base as a whole. Airforce will not use the information collected to market directly to that person.

Our companywide commitment to your privacy
As we said, Airforce takes protecting your privacy very seriously.
To make sure your personal information is secure, we communicate these guidelines to Airforce employees and strictly enforce privacy safeguards within the company.

International users
Airforce website has links to the sites of other companies.
Airforce is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions
If you have questions or concerns about Airforce Customer Privacy Policy or data processing, please use the below email addresses to contact us.
The Airforce Data Controller will respond to your inquiry within 30 days.

Airforce may update its privacy policy from time to time.
When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.

Via Ca' Maiano 140/E
IT - 60044 Fabriano, Ancona
C.F. & P.IVA: 01474440425
REA: 144754
Reg. Imprese: AN-1997-115968
Capitale Sociale: €103.200 i.v.

Last updated: June 1st, 2015